When reacting “out of the box” makes the difference
Things don’t always go according to plan. One of the values that customers appreciate today is a team’s ability to react to problems and be flexible in finding innovative solutions.
At ISP, we were faced some time ago with the need to adjust a client’s project that required the manufacture of a different structure than the original design. ISP’s engineering team reacted with an “out of the box” proposal that amended a possible error in the original project and provided a timely solution, allowing the vessel to be delivered on time.
In our organizational culture, staff in all areas recognize the importance of being empathetic with clients and understanding their needs.
Success Story